Please read these terms and conditions carefully before using this web site, web browser, mobile site and APP included. Your use of www.ponnery.com (this "Web Site") confirms your acceptance of the following terms and conditions, if you do not agree with any of the Terms, your sole recourse is to stop using Ponnery Website. Privacy Policy The personal information you provide in the course of using Ponnery website will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms. 1. Your Details • You will need to register with Ponnery website to use any Services. To register, you must be at least 18 years of age and you must provide true, accurate, complete and current information (including name, date of birth, email address, credit/debit card details, mobile telephone number and other details) as requested during the account creation process. If you are under the legal age of majority, you may not register. • If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person's prescription you confirm that you have their authority to do so. You will provide us with any details that we may require confirming that you have such authority. • By registering yourself on Ponnery Website, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the "My Account" area of this website. You authorize us to use any information provided to us to verify your information (including any updated information), to obtain an initial credit authorization from your credit card issuer at the time of registration, at Company's sole discretion. Your application for registration is dependent on acceptance of the same by Company, in its sole discretion. • You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that your user name and password is kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. • The Company reserves the right to refuse access to Ponnery Website, terminate accounts, remove or edit content, or cancel/reject orders, at Company's sole discretion. If the Company cancels an order, it will be without charge to you. 2. Products, Content and Specifications Ponnery makes all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice. • Information provided on this website is suitable only as general information. Not all medical Products are suitable for all medical ailments and potentially their use may interfere with treatment you are receiving or aggravate a condition. Please visit in person at any one of our branches to consult our pharmacists for advice. It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. 3. Pricing • Prices of all products are inclusive of VAT. Prices may change at any time due to revisions or other price changes advised from suppliers, vendors or governmental authorities. These price changes can reflect on Ponnery website at any time throughout the day and may result in increased or decreased price of a Product. These revisions can be permanent or temporary and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers, vendors and governmental authorities. You agree to pay the listed price applicable at the time of confirmation of your order and billing by us. • There may be errors in the pricing that appears on Ponnery website or during the order process. We will try to resolve, in good faith and in accordance with applicable laws, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases. 4. Delivery, Payments & Shipping When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability. Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery. Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service. When ordering from Ponnery.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Ponnery has no control over customs clearance charges, nor can we predict what they may be. Ponnery will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if MOTO transaction gone failure and recapture of amount is needed for the fully delivered order. 5. Refund, Cancellation & Exchange policy 5.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation. 5.2 Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.ponnery.com 5.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for nondefective, correctly delivered products. 5.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. 5.5 a)Exchange request for non-defective, correctly delivered products-(Discretion of www.Ponnery.com) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged. b)International shipments outside the UAE will be charged 50 AED Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item. c)All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery. d)www.ponnery.com reserves the right to deny any exchange for cases subject to hygiene. e)www.ponnery.com reserves the right to amend this policy without prior notice. 6. Use of this Web Site The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of Ponnery. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy. 7. Trademarks 7.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Ponnery.com Services, you consent to our collection and transfer of your information to our payment service partner websites. 7.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that Ponnery.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, Ponnery.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of Ponnery.com may continue to process your personal information as set forth in this Privacy Policy. 8. Who Has Access to Your Information Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations. 9. Third-Party Links From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Ponnery or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk. 10. User Information Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and nonproprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable. 11. Disclaimers Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Ponnery, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Ponnery, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions. All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. While Ponnery strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. Ponnery.com is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies on discounts, promotions, shipping charges etc. Voucher promotions such as redemptions or loyalty coupons are not applicable/redeemable on www.Ponnery.com. 12. Liability In no event will Ponnery, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions. In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site. 13. Indemnity You agree to hold harmless and indemnify Company, its parents, subsidiaries, affiliates and their respective suppliers and any of their owners, officers, directors, managers, members, agents and employees from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties and legal fees or other costs or expenses of any kind or nature arising from or in any way related to your use of Ponnery website, including, but not limited to those brought by you or on your behalf in excess of the liability described above or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third party or your use of the Ponnery website. 14.Revisions to these Terms and Conditions Ponnery reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site. Please check the terms and conditions regularly. 15.Laws and Jurisdiction These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by Ponnery) between you and Ponnery to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 16. Termination We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice. REFUND POLICY To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for refund based on the following conditions: • Customer can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s). • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery. • Amount of the Refund only covers the amount of Product(s) purchased. • Shipping and payment processing charges are non-refundable • If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well. • Refunds will be made through the original mode of payment selected at the time of order generation. • Ponnery.com reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit. *Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.Ponnery.com Refund Process If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund: • Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference. • Review: Our support team will review the case and approve the Refund, if qualified. • You can file multiple complaints for different products received under one order, however, pickup charge of AED 25 is applicable on all subsequent complaints filed after the first one • Pickup Process: Once the complaint is approved, the product pickup process will start. o Within UAE: The Product(s) will be picked up by our delivery team for UAE customers § There will be AED 25 as pickup charges if Return claim has been raised within 3 days from the time of delivery but the order is delivered correctly and properly § Pickup request if cancelled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed. o Outside UAE: Customer will have to return the Product(s) at his/her own expense to Ponnery warehouse at Al-Ain, Abu Dhabi, UAE. Shipping charges and customs & taxes (if any) will need to be paid by the customer and tracking number needs to be updated on the claim ticket within 3 days from the date of ticket creation. • Inspection Process: After receiving the Product(s), it is sent for inspection: o Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated. o Not Approved: For products returned in damaged condition or without complete items or box - item(s) to be returned to the customer After Sales 1. Delivery & Shipping When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability. Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery. Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service. When ordering from Ponnery.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Ponnery has no control over customs clearance charges, nor can we predict what they may be. Ponnery will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. 2. Refund policy For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days of the purchase date along with the e-payment confirmation. Notwithstanding any laws or otherwise, no exchange or refund will be made for nondefective, correctly delivered products. Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs we will 3. Disclaimers Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Ponnery nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Ponnery nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions. All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. 4.Revisions and Updates Ponnery reserves the right to alter this information from time to time by posting new revisions or updates on this web site. Please check the shipping info page regularly. 5.Terms & conditions Please see our Terms & Conditions page prior to placing an order. General Relationship: None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Company and you will have no authority to bind the Company in any manner whatsoever. Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable and can be deleted such provision without altering the essence of these Terms, the invalid, illegal or unenforceable provision will be severed and the remaining provisions will remain in full force or effect. No Waiver: Any failure by the Company to enforce any terms set out in these Terms or other policies with you is not a waiver of Company's rights to enforce those terms. Governing Law and Jurisdiction The Terms shall be governed by the laws of Dubai, United Arab Emirates. Any dispute regarding these Terms shall be subject to the exclusive jurisdiction of the Courts in Dubai Contact Us Ponnery Pharmacy LLC, bearing commercial license No. 2988241 has a registered office at Pharma Land Building, Al-Ain Abu Dhabi. You can contact us regarding the Services or these Terms on info@ponnery.com and Customer Service number 03 7 2222 35.